In general, customers are eligible to return or exchange their products within 30 days of purchase. In order to return or exchange, the products must be unopened, un-used, and in its original factory packaging together with its original sales receipt. If you ordered your product online, please contact us to guide your through the return process. All refunds or balances on exchanges will be credited in the original form of payment after the deduction of shipping and any associated fees. In the case of upgrading to a more expensive product, any balance due will need to be paid prior to delivering the new item.